FAQs

ARTWORK RE-WORK FEES
Logos not submitted in a useable format can be reworked by our Art Department for a standard $50/hour.

ARTWORK SUBMISSION SPECIFICATIONS
(Custom-Printed Menu Covers and Die Cut Menu Covers). Please see specific production information.

BLIND DEBOSSING
This process involves the fabrication of a metal die that imprints and recesses your logo onto your product without the application of foil colors. Color proofs are provided via email at no additional charge.

CLEANING AND STORAGE RECOMMENDATIONS
Products should be regularly maintained by cleaning with a slightly damp cloth. We do not recommend menu boxes for storage.

COLORS
Color representations in this catalog or on our website (https://www.craftsmen.sg) may vary slightly from actual material colors. Material colors can vary based on dye lots. For precise color-matching, swatches are available for all products.

CUSTOM PRODUCTS
Please call us for custom sizes and designs (gatefolds, landscape formats, etc.). We will work with you to create your unique product.

CUSTOMIZATION
Most of our menu covers can be customized with your logo or establishment name by fabricating a metal die to imprint and recess your logo into your product. Foil stamping (imprinting and recessing with color) or Blind Debossing (imprinting and recessing without color) are available. You can also choose from our products that utilize your own artwork or image (Die Cut and Custom-Printed Menu covers). Foil Stamping/Blind Debossing charges are as follows:

1. Logo, each color (one die, one size): $90.00
2. One-Time Fee (not incurred on re-orders)
3. No per-menu-cover stamping fee
4. Second Stamping Fee $ 2.00 per color (not including 1st color) per menu cover

ESTIMATES
Quotes assist you in the overall assessment of your menu cover project. Our Estimates provide you with your product pricing and options, customization and shipping costs, and production lead times.

FOIL STAMPING AND COLORS
This process involves the fabrication of a metal die that imprints and recesses your logo onto your product with the application of foil colors. Please note that foil chemical properties can vary from color to color and, therefore, certain product/foil combinations may not be appropriate. Color proofs are provided via email at no additional charge.

Foil Colors: Gold, Silver, Beige, Black, Blue, Brown, Brushed Gun Metal, Green, Maroon, Orange, Red, White, Yellow.

LOGO POSITIONS
Your customization can be positioned in the location of your choice, however, most customers choose one of the following options:

1. Dead Center: Centered both vertically and horizontally
2. Optical Center: Slightly above Dead Center
3. Bottom Right
4. Top Right





LOGO CUSTOMIZATION SUBMISSION REQUIREMENTS
Our Art Department provides free logo evaluation to determine if your logo is useable as submitted. This determination will provide you with any Artwork Rework estimated charges that may apply to bring your logo to a format suitable to reproduce your logo. Please email your logo to your Customer Service Representative in the following format:

1. 300 dpi
2. Black & White
3. EPS, AI, JPEG or TIFF
4. Fine Lines, 5 pt minimum
5. Lettering, 24pt minimum

MINIMUMS
Minimums are set to provide you with the best pricing available as relating to production runs. Some products can be produced for less than the stated minimums, however, a $50.00 fee generally applies. Please call for details.

ORDER PLACEMENT
Orders may be placed as follows: Online, Email, Fax, Verbal (with written confirmation; we are not responsible for errors resulting from verbal orders). We reserve the industry-standard right to ship and bill for 5% over or under the quantity ordered. The following product information is required for menu cover order placement: Name (type of menu cover); insert size; # of views; color; customization (foil stamp color or blind deboss); quantities.

PRE-PRODUCTION SAMPLES
Orders for customized samples of products prior to full production runs can be produced. Your Foil Stamp/Blind Deboss fee(s) will apply(not incurred again at full order placement unless logo or logo size changes). An additional labour/set up fee of $65.00 also applies.

PRODUCTION LEAD TIMES
Production Lead Times vary by season and volume of in-house orders. Please advise of deadlines as Priority Ship Dates (PSDs) may be available, and every effort will be made to accommodate your reasonable schedule. Expedited shipping may be necessary.

PROOFS
Color Proofs/Spec Sheets are provided via email at no additional charge for all customized products. Proof approval must be verified via return email or fax prior to order proceeding to production. Please note that some changes to proofs may be chargeable.

RETURNS
1. A Return Authorization Number is mandatory and will be issued by a Customer Service Representative within 10 days (only) of customer's receipt of product.
2. For ID purposes, Return Authorization Numbers must be clearly marked on the outside of all packages being returned.
3. Returns must be received within 10 days of issuance of Return Authorization Number.
4. An authorized return may be returned for replacement or credit, less a 20% restocking fee and only after inspection and approval by The Menu Shop.
5. Shipping charges (both ways) are the responsibility of the customer.
6. All returns must be in the same condition as originally received.
7. Customized and non-stock items are non-returnable.

SAMPLES
One free sample per customer of most products (shipping included) is available upon request. Some samples are billable and not returnable. Shipping mode is at the discretion of The Menu Shop, however, chargeable expedited shipping is available.


SHIPPING
Shipping and Handling charges are FOB Rochester, NY. All orders are shipped via UPS unless otherwise specified. We are not responsible for delays in transit. Customers may provide their own UPS, FedEx, and DHL account numbers, if preferable. Priority Ship Dates may be available for customized orders. Expedited shipping may be necessary to accommodate deadlines. Shipping transit times via UPS Ground are based on the following:

SIZES
All sizes refer to actual insert sizes (a menu cover referenced as 8.5 x 11 = 8.5 x 11 paper (insert) size. Custom sizes are available in many different menu cover styles. Please call for quotes.

STOCK LOGOS
The Stock Logos below are available at no extra charge for customization. Please advise your Customer Service Representative of the name and number to the right of your selection:

1. After Dinner Drinks
2. Breakfast
3. Desserts
4. Dinner
5. Drink List
6. Gracias
7. Lista De Vinos
8. Martini List
9. Menu
10. Thank You
11. Wine List

STOCK/NON-STOCK ITEMS
Not all products are in-stock. Please refer to specific product descriptions or call our Customer Service Department for details. Stock items are generally shipped same or next business day dependent on time of order placement. Please note that current production lead times will apply to all customized products based on the number of orders in-house (please call Customer Service for current timetables). Priority Ship Dates may be available.

TERMS
50% payment is required upon order placement. And remaining payment to be collected upon the delivery.

TYPESETTING
When submitting your own typeset, please advise of the font and font size you are utilizing. Please email to your Customer Service Representative as a PDFfile

 

 
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